FAQ’S

Absolutely! This is what SkiSync specializes in. We are the group travel gurus and can help you customize a trip from the resort selection phase to booking talent for your private event. Contact us and a SkiSync representative will be in touch.

We’ve got you covered. To better handle your specific request please contact us so we can direct you to the right team to take your reservation.

Whether this is your first or fiftieth family vacation with kids we understand the process of finding family friendly mountains, lodging, activities, etc. Contact us and one of our travel specialists will be in touch soon to walk you through the process.

Just because you’re an adventurous person and your buddies are being lame doesn’t mean you should be left out of the fun. There are several ways to travel by yourself and use the SkiSync services. Contact us and one of our travel specialists will contact you soon.

Excellent question! You can rent your gear directly through SkiSync prior to the trip for any number of days you may need it. Helmets, gloves, skis, snowboards, poles...whatever you need can be covered. You can also rent your gear onsite directly through the rental shops, but you'll miss out on the group discounts provided by SkiSync.

Renting is always an excellent idea, even if you own your own stuff. Airline baggage fees can get pricey so why not avoid those! Plus, you’ll have an extensive selection of the newest equipment available at a discount through the SkiSync approved vendors.

Rentals are broken down in to multiple levels (ie Beginner Sport, Intermediate, Advanced Demo or Level I, Level II, Level III). Typically beginner skier/boarders would want to start with the Level I, beginner, packages. You can always speak to the onsite shop staff when picking up your rentals to ensure you’ve selected the correct package. Any changes to your pre-paid package can be resolved onsite at the rental shop but we highly suggest booking in advance to receive the group discounts. Most group discounts are not available for “day of” or “walk up” rental selections.

If you’re new to the slopes or an infrequent visitor to the mountains, our suggestion is to stick to one discipline (ski or board, not both) since your days on the mountain are limited. However, it is absolutely possible to rent both types of equipment using the same lift ticket. To avoid doubling your rental expenses, combine your days and return your rentals when they’re not being used.

Trip insurance is highly recommended. Winter storm systems are constant this time of year and serve as an excellent reminder of the benefits available with travel insurance. When planning travel during the winter, travel insurance benefits include trip cancellation, travel delay, medical emergency, and missed connection benefits. We offer a range of options to cover you in almost any situation.

The option to book/add group insurance to your invoice is available by logging in to your SkiSync account here

Upon registering for the trip your invoice was emailed to you from noreply@skisync.com. If your inbox is packed with important emails and you can’t seem to find your confirmation from SkiSync, don’t worry! To view your trip details, log in at gw.skisync.com and enter the Username and Password created during registration. There is a Forgot Username/Password available on that page if you need assistance.

It’s possible to make changes but you’ll need to log in to your profile or contact your trip leader to confirm the details surrounding your trip. To log in go to gw.skisync.com and enter the Username and Password created during registration. Navigate over to the Manage/Update Trip Details section. Date restrictions on select updates may apply. If the allowed timeframe to make updates online has past, contact your SkiSync Account Manager.

Please contact transportation@skisync.com and we'll be happy to assist. Every airline is different and some have strict policies on changes and cancellations. We always do our best to accommodate but if it's a non-refundable ticket, fees will apply (since SkiSync is unable to waive these fees).

Anyone traveling outside of the United States (including Canada and Mexico) will need a passport. Refer to the government passport website for information on how to apply or renew your passport. Make sure to give yourself ample time to complete the application and renewal process!

SkiSync recommends you check with your local embassy as visa rules can change without warning. Embassy websites in your home country is the best place to look for information about requirements, visa costs and they will provide the required forms.

Prior to cancellation, please review your trip's specific terms of cancellation and transfer, this will list the options, deadlines, and cancellation terms of your trip. To view these, log in to your account, select "View Invoice" and "Cancellation & Transfer Terms" at the bottom of the page.

If you would like to cancel, Log in at gw.skisync.com and enter the Username and Password created during registration. Navigate to the Invoice page and scroll to the bottom. Click on the link Request to Cancel trip and follow the onscreen prompts. Once SkiSync receives the inquiry we will process your refund request and provide you with further instructions.

Log in at gw.skisync.com and enter the Username and Password created during registration. Navigate to the Invoice page and scroll to the bottom. Click on the link Request to Cancel trip and follow the onscreen prompts. SkiSync will process the request and provide you with further instructions. YOU MUST SUBMIT A CANCELLATION WITH SKISYNC PRIOR TO FILING A CLAIM. After submitting your Cancellation Request, you will receive a follow up confirmation from a team member who will assist you in beginning your claims process with the insurance company. To start a claim, navigate back to the Invoice page and click the blue link next to the Trip Insurance line item. Follow the provided instructions.

This can be different for each group we travel. Detailed instructions with an address for check-in are emailed to you 2-3 weeks prior to arrival. If you've forgotten this information or still aren't quite sure, you can contact your group's trip leader for details.

In most cases, your room will be available after 4:00pm. If you arrive earlier, you’ll be able to store your luggage at your property and head out to explore for a couple hours.

Each group is a bit different, so detailed check-in instructions are emailed to you 2-3 weeks prior to arrival. If you're still unsure after arrival, you can contact one of your group's trip leaders.

Your service providers will be so happy you asked! Here are a few people who would appreciate tips that you may not have thought about – shuttle drivers, baggage handlers, hotel concierge and lesson instructors. SkiSync employees do not accept tips...only coffee and high fives.

Each trip will have a Mountain Reservation Specialist to tailor your trip to your needs, including for your lodging. Once on site, please contact the front desk of your lodging property during your stay. They can provide direct assistance with questions about your unit.

Please contact your group’s trip leaders or contact the SkiSync at info@skisync.com. Be sure to include your trip name and trip dates so it can be directed to the appropriate account manager.

Contact SkiSync’s main office at 855-SKI-SYNC or send us an email at info@skisync.com. Make sure you include your Trip Name, Dates of Travel and Resort Destination in email.

To start a claim with the insurance company, please log in to gw.skisync.com with the Username and Password created during registration. Navigate to the Invoice page and click the blue link next to the Trip Insurance line item. Follow the provided instructions. If you require any assistance with this, please contact insurance@skisync.com.

If you’re scheduled for a seat on the charter bus from the airport please notify your group's trip leader. If you reserved an airport transfer independently, contact the shuttle company holding your booking.

Yes. SkiSync operates within a family of businesses that have been growing since 1997.

When SkiSync receives trip payments, the money is deposited into a Trust Account. It’s securely held in that Trust Account and used to pay expenses associated to your trip and remains there until the day you depart for your trip. Why is that? It's mandated by the State of California (where SkiSync is incorporated), so that in the unlikely event that SkiSync have financial problems, your money is safe and available to you for a full refund.

Yes, SkiSync has partnered with Flex Pay to offer "travel now pay later" payment plans for trips. Please visit Flex Pay’s terms of use for all details regarding the Flex Pay service.

Please contact the SkiSync Tech Team at techsupport@skisync.com or simply reach out using our contact form. One our tech-gurus will get back to you with an answer.

Given that this is almost always related to your bank, we recommend that you contact your bank first, prior to reaching out to our tech support team.

The Avalanche page is an error page most commonly associated with times of high traffic. Our tech team suggests closing out of the page and beginning the process again. If you were attempting to register and the Avalanche page occurred during the payment process, please first check your email for a confirmation letter from SkiSync. If you’ve received confirmation then it’s probable you’ve successfully completed registration. Send techsupport@skisync.com an email to confirm before attempting registration again.

• Your promo code is tied to your name and birthdate.
• It cannot be shared or transferred to anyone else. Only YOU can use your promo code.
• If you share your code with anyone, you will not receive a refund.

• You must use your own SheerID information when applying for the college pass.
• If you use someone else’s SheerID information, your account will be canceled, and you will not receive a refund.

• Ikon Pass prices increase incrementally throughout the year. Your price is only locked in if:
  • You have paid for your pass in full.
  • You are enrolled in the FlexPay payment plan.
• If neither condition is met, your pass price is subject to increase.
• You may pay in full at any time before the final payment deadline.

• $25 NON-REFUNDABLE DEPOSIT REQUIRED: A $25 deposit is required to reserve your Ikon Pass until Oct. 3rd, 2025.
• Pass prices will increase incrementally through October.
• Your pass rate is not locked in until you are paid in full OR unless you have opted into a Flex Pay payment plan.

• If you dispute your pass, it will be voided immediately.
• To reinstate your pass, you must reverse the dispute and pay a $100 reinstatement fee.

• You may cancel your pass at any time as long as you are not paid in full. You will receive a refund, minus a $25 deposit fee, as long as you have not completed the full payment.
• After December 1, 2025: Refunds of any kind are not available.
• Once paid in full, SkiSync cannot issue any refunds.
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• You may defer your pass to the 2026-27 season until December 11, 2025. Steps to defer:
  • Redeem your promo code for the current season
  • Log into your IkonPass.com profile and defer your pass.
• For assistance, contact ikonpass@skisync.com.
• Missed the deadline? SkiSync is not responsible for refunds.

• Promo codes are not guaranteed before November 1, 2025.
• If paid in full, you may request early access via ikonpass@skisync.com (processing time is 10-15 business days).

• All codes are guaranteed by November 1st, 2025.
• If you would like to use your pass for spring skiing, summer biking, or need your pass sooner, please email us at IkonPass@skisync.com requesting your promo code.
• You will receive a code within 5-10 business days.
• Your pass will not be fully processed through Ikon Pass until it has been paid in full and your account has been activated with your promo code.
• Your billing and shipping information must be up to date for the Pass to be shipped.
• Ikon Pass will start processing and mailing passes this fall (date TBD). Passes will not be issued until the steps above are complete.

• Alterra is responsible for shipping your pass.
• To receive your pass:
  • Redeem your promo code.
  • Your pass will be mailed by Alterra.
• Lost your pass? Contact Alterra directly.
• Alternative Pickup: After redeeming your code, you can pick up your Ikon Pass at any North American Alterra Resort for a small fee.

• SPOT insurance is available for purchase through Alterra Mountain Company.
• Insurance can be added to your profile by contacting collegeclub@ikonpass.com before October 31, 2025.

• Payment transactions are handled by a third-party gateway and follow their own privacy policies.
• For SheerID privacy policies, please refer to SheerID’s website.

• If Alterra announces a price increase, your price is only locked in if:
  • You have paid in full.
  • You are on the payment plan.
• A $25 deposit does NOT lock in your pricing.

• After your Epic College Pass is paid in full and you’ve been student verified:

  1. SkiSync will upload your information into the Epic Pass database.
  2. A confirmation email with instructions on next steps will be emailed to you.

  Deadlines:

  • Anyone who registers for the pass after October 4th will be required to pay in full.
  • The final date to purchase the Epic College Pass is November 8, 2024.

• A $25 deposit is required to reserve your Epic Pass. Pass prices will increase incrementally through November. Your pass rate is not locked in until you are paid in full OR unless you have opted into an Uplift payment plan. You may pay for your pass in full any time prior to the final payment deadline. Your pass will not be processed until it is paid in full. Last day to make a Deposit Only is Friday, October 4, 2024. The $25 deposit is non-refundable. Once you have paid in full, SkiSync is not able to refund any amount. The pass is non-refundable. If you cancel prior to paying in full, you will be refunded any payment except the $25 deposit.

  Last day to make a deposit only is Friday, October 4, 2024.

• Once you have paid in full and your Epic College Pass has been processed through Vail Resorts, SkiSync is not able to refund any amount. The pass is non-refundable.

• Your new season pass will include Epic Coverage and you will be notified in the fall with instructions to customize your protection for your 24/25 season pass, including how to make, update or change your Epic Coverage elections. No sign-up required. Epic Coverage elections do not change the access of your pass; they are used to determine refund eligibility and amount should a qualifying event occur.

  Visit the Epic Pass website here for full coverage details.

  PERSONAL EVENT REFUND REQUEST: Personal refund requests must be submitted within 30 days of the event. Please see Epic Coverage Terms and Conditions for full details.

• Receiving Epic College Pass by Mail: Your pass will not be processed through Vail Resorts until it is paid in full. Once your pass is processed by Vail Resorts and activated by you, Vail Resorts will start mailing physical passes in Fall 2024. You will also have access to use your Epic Pass through the MyEpicApp.

  Picking Up Epic College Pass at Epic Resort: As soon as your pass is processed this fall, you have the option to pick up your physical Epic Pass at a Vail Resort Pass Office with your pass confirmation and the email address associated with your pass purchase.

• We have a partnership with Flex Pay to offer payment plans for trips. Please visit Flex Pay's terms of use for all details regarding the Flex Pay service.

  * US Disclosure: Based on a purchase price of $1,000 you could pay a down payment of just $89.19 today, followed by 11 monthly payments of $89.19 at 15% APR. Minimum $150 purchase required. Actual terms are based on your credit score and other factors, and may vary. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: upgrade.com/flex-pay/lenders. Privacy Policy. Terms of Use. Flex Pay's US Address: 275 Battery St 23rd floor, San Francisco, CA 94111

  * CA Disclosure: Based on a purchase price of $1,000 you could pay a down payment of $93.10 today, followed by 11 monthly payments of $93.10 at 15% APR for a total repayment amount of $1,024.15 ($906.90 in principal and $117.25 in interest). Minimum $300 purchase required. Actual terms are based on your credit score and other factors and may vary. Not everyone is eligible. Applicants are subject to approval by Flex Pay by Upgrade Canada. Privacy Policy. Terms of Use. Flex Pay's Canada Address: 1080 Beaver Hall Hl Suite 200 Montreal, Quebec H2Z 1S8, Canada

• You can contact SkiSync directly with all questions and inquiries regarding your Ikon Pass at (855) SkiSync (754-7962) or at ikonpass@skisync.com.

Flex Pay gives you the freedom to book travel now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to check out, just select.

“Flex Pay” as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments.

Shop for your items and add them to your cart just like you normally would. When you are ready to checkout, simply select Flex Pay as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

Buy Now, Pay Later is available only to US and Canadian customers, pending approval through Flex Pay. Not everyone is eligible, applicants must fulfill the criteria below based on country of residence.

United States

• Resident of United States (*where Flex Pay is available)
• Physical mailing address (P.O. Boxes are not accepted) of residence in a location where loans through Flex Pay are offered
• Minimum 18 years old (19 in AL)
• Mobile phone number
• Social Security Number (US applicants)

Canada

• Resident of Canada
• Minimum 19 years old
• Available payment methods are direct debit from a bank account, Visa/MasterCard virtual debit, credit card or check
• Mobile phone number

Yes, another person can apply for a loan through Flex Pay to pay for your trip! Simply have them apply and input your travel details. The person who applies for a loan through Flex Pay doesn’t have to be the traveler.

Flex Pay looks at a number of factors, including your credit information, purchase details, and more.

You can make a payment anytime by visiting upgrade.com/flex-pay and clicking on the Loans tab. From there, click the Make a Payment button.

Yes! You do need to allow a few days between booking and your departure date for things to process. Other than that, you are free to travel whenever - even before you’re all paid off.

US Disclosure: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0%-36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: upgrade.com/flex-pay/lenders. Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111.

CA Disclosure: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 31.99%. Minimum $300 purchase required. Not everyone is eligible. Applicants are subject to approval by Uplift Canada Services ULC, a subsidiary of Upgrade, Inc. Privacy Policy. Terms of Use. Flex Pay’s Canada Address: 410 Adelaide Street West, Suite 220, Toronto, Ontario M5V1S8.