SkiSync Trip Cancellations and Transfers

Please note*

Not every trip may have these options available, or your trip may have program-specific stipulations not listed here. Please confirm with your trip leadership prior to beginning the transfer of your trip. 

• If I can no longer attend, what options do I have?

If you can no longer attend, please begin by reviewing your trip's specific terms of Cancellation and Transfer; these are listed on your invoice and will itemize the options, deadlines, and cancellation terms for your trip.

To view these, log in to your account, select "View Invoice" and "Cancellation & Transfer Terms" at the bottom of the page.

After reviewing your trip’s terms, if you would like to cancel for a partial refund, please follow these steps:

1. Log in at gw.skisync.com and enter the Username and Password created during registration.
2. Navigate to the Invoice page and scroll to the bottom.
3. Click on the link “Request to Cancel” and follow the onscreen prompts.
4. Once SkiSync receives the inquiry, we will process any refunds (if due, based on the terms of cancellation and transfer) and provide you with further instructions.

If you are within the deadlines to transfer (sell) your trip, please follow the steps in the section below:

Please note:

• Transfer fees will be reflected on the date of initial inquiry, not the date of completion, unless the process has been continued for an unnecessarily prolonged period (5+ business days).

• With any transfer, Skisync will initiate the process and begin a conversational thread between all parties, but it is ultimately the responsibility of the member who initiated the transfer to ensure the new traveler still has interest in procuring their specific lodging package and that the transfer of the lodging package is fully completed before the transfer deadline.

• What are the types of trip transfers available?
  
  • If you do have a new member in mind who is not already registered for this trip:   (This process is viable for direct transfers for lodging as well as trip deposits if allowed *trip dependent).

'You must have a new member to submit this type of transfer request.

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• • If you do not have a new member in mind who is not already registered for this trip (This process will only work if your program is utilizing a waitlist):
    
    

1. Sign in to your profile, select "View Invoice", and "Request to Sell the Trip"
2. Select "Sell package to a new traveler"
3. Select "Transfer my spot to the next waitlist member."
4. Select " Transfer my spot to someone I know on the waitlist or to the next waitlist member"
5. Review the terms of cancellation and transfer on the prompt
6. Select "I understand the Transfer Policy and my options. Please submit my sell trip request."
7. Submit
8. Once submitted, SkiSync's customer service will confirm the details of the transfer and initiate the process between you and your new member.
   1. Please note: As this new traveler is from the waitlist, Skisync will initiate the process and begin a conversational thread between all parties, but it is ultimately the responsibility of the member who initiated the transfer to ensure the new traveler still has interest in procuring their specific lodging package and that the transfer of the lodging package is fully completed before the transfer deadline.
9. Both members will receive an email displaying the transfer summary as well as the link for the new member to register (which they already will have received to their inbox directly as well)
10. After the new member has paid in full for lodging as well as any trip options they have selected, the transfer will be finalized by customer service, the traveler selling their trip will have their reservation removed, and refunds (if due) will be processed.

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• • If you do have a new member in mind who is on the waitlist (This process will only work if your program is utilizing a waitlist):
    
    

1. Sign in to your profile, select "View Invoice", and "Request to Sell the Trip"
2. Select "Sell package to a new traveler"
3. Select " Transfer my spot to someone I know on the waitlist or to the next waitlist member"
4. If you know a waitlisted member, search below and select him. Otherwise, leave the field blank, submit the request, and we'll find you a member."
   1. Add the Email address of the member on the waitlist you would like to transfer your trip to.
   2. Select the new traveler by clicking on their name. 
      If you do not select the traveler once prompted, that selection will not be recognized.
5. Review the terms of cancellation and transfer on the prompt
6. Select "I understand the Transfer Policy and my options. Please submit my sell trip request."
7. Submit
8. Once submitted, SkiSync's customer service will confirm the details of the transfer and initiate the process between you and your new member.
   1. Please note: As this new traveler is from the waitlist, Skisync will initiate the process and begin a conversational thread between all parties, but it is ultimately the responsibility of the member who initiated the transfer to ensure the new traveler still has interest in procuring their specific lodging package and that the transfer of the lodging package is fully completed before the transfer deadline.
9. Both members will receive an email displaying the transfer summary as well as the link for the new member to register (which they already will have received to their inbox directly as well)
10. After the new member has paid in full for lodging as well as any trip options they have selected, the transfer will be finalized by customer service, the traveler selling their trip will have their reservation removed, and refunds (if due) will be processed.

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• • If you and another existing member on the same trip would like to exchange lodging packages:
    
    

1. Sign in to your profile, select "View Invoice", and "Request to Sell the Trip"
2. Select "Exchange lodging package with an existing traveler on this trip."
3. Fill out the existing traveler's Full Name and Email Address, or Email only
4. Select the name of the existing member you are looking to exchange your lodging package with. 
5. Review the terms of cancellation and transfer on the prompt
6. Select "I understand the Transfer Policy and my options. Please submit my sell trip request."
7. Submit
8. Once submitted, SkiSync's customer service will confirm the details of the transfer and initiate the process between you and your new member.
9. Both members will receive an email notifying them of the request
   1. Whichever member has a remaining balance due to the difference in cost of lodging will be required to log in and complete payment for the remainder.
10. After the new member has paid in full for the lodging difference, the transfer will be finalized by customer service, the traveler selling their trip will have their reservation removed, and refunds (if due) will be processed.

• What is a transfer fee?

A transfer fee is used to manage any costs that SkiSync must reimburse our partners for the group reservations, such as lodging and trip options. 

• Who pays the transfer fee?

The transfer fee is removed from the final refund of the traveler who initiated and is "selling" their trip to a new traveler after the new traveler has completed payment for the trip reservation.

Important Notes:

• SkiSync requires at least 5 business days to initiate the transfer. Once the transfer is initiated, SkiSync requires an additional 5 days to finalize the transfer. 
• New travelers transferring into a trip may be subject to differing lodging rates and are not guaranteed the same lodging rate as the original traveler.
• If a request has been made prior to a listed deadline and you have not received receipt of the request by said date, please note your initial inquiry will be treated as the date of the request. 
• Once initiated, if the transfer process has not been completed within 5 business days, the fee may be increased by the next fee deadline or cancelled if not completed by the final transfer deadline.
• SkiSync does not have domain over a group’s rooming assignments; please contact your group’s trip leadership directly for assistance in setting your rooming preferences. 
• Cancellations and Transfers must be made within the SYNC registration system to be recognized by your ski group and/or SkiSync.

• What’s the cancellation process when I’ve purchased trip insurance through SkiSync?

1. Log in at gw.skisync.com and enter the Username and Password created during registration. Navigate to the Invoice page and scroll to the bottom. 
2. Click on the link Request to Cancel trip and follow the onscreen prompts. SkiSync will process the request and provide you with further instructions. 
3. YOU MUST SUBMIT A CANCELLATION WITH SKISYNC PRIOR TO FILING A CLAIM. 
4. After submitting your Cancellation Request, you will receive a follow-up confirmation from a team member who will assist you in beginning your claims process with the insurance company. 
5. Once your Cancellation request has been approved, you will receive an email from a team member with your policy number and all the documentation needed to file a claim with our provider. 

Please note: While SkiSync may provide your policy number and assist with connecting with our insurance provider, SkiSync may not initiate or complete your claim for you.

• Can my trip be refunded for "credits" to use on a different or future trip?
  
  

SkiSync cannot provide "credits"  in place of financial compensation for non-refundable items, passing of refund deadlines, or if no trip insurance was purchased.