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(Program) SKI & SNOWBOARD TRIP

FREQUENTLY ASKED QUESTIONS (FAQ)

Template: https://docs.google.com/document/d/1QcVweJlfM1gR5yDJoqSLAARwvFfX2u43/edit

 

(Program) Students,

We are thrilled to share more about the (Program), (Ski Area), (State), (Year) Ski & Snowboard Trip! Planned for (Arrival Date) - (Departure Date) in (Ski Area), you‘ll have the opportunity to ski and ride a world-class mountain, explore a fantastic town, and celebrate with friends – old and new. Below, find an extensive list of FAQs about all areas of the trip - please be sure to review this document in detail before reaching out with questions, as it’s very likely you’ll find the answer here!

Best, Your Ski Execs

 

 

TABLE OF CONTENTS

  • Important Dates

  • General Trip Information

  • Registration

  • Ground Transportation

  • Housing

  • Trip Check-In FAQs

  • Lift Tickets, Lessons, & Rentals

  • Social Events

  • Daytime / Non-Skiing Activities

  • Cancellation, Transfer, and Refund

  • Trip Insurance

  • Health and Safety

 

 

Important Dates

 

Trip Options:

Trip Option may  include the following if offered for your trip:

  • Lift Tickets

  • Equipment Rentals (Ski/Snowboard, Poles, Boots, Helmet)

  • Lessons

  • Ground round-trip transfers between (Airport) and (Ski Area), (State).

  • Non-skiing activities (e.g., Snowshoeing)

  • Bonus skier activities (e.g., First Tracks)

*Lodging (Trip Packages) (unless transferred), Insurance, and Tax & Services are nonrefundable. Please see your trip’s terms and conditions for more information.

 

Trip Option Deadlines

  • Last day to change/cancel trip options at no fee

    •  (Last day to change/cancel trip options)

  • Edits to customer invoices start incurring fees

    • (Edits to customer invoices start incurring fees)- $30 USD per change

    • Although change requests by individual customers after (Last Day to Edit Invoice Without Fees) are not guaranteed, SkiSync will manage customer invoice edits for a fee beginning (Edits to customer invoices start incurring fees) when possible.

    • If you are requesting a change to your invoice during this period, please contact info@skisync.com. All invoices will be locked after the (Last Day to Edit Invoice Without Fees) deadline.

 

Trip Transfer Deadlines

  • Last day to transfer the Lodging Trip Package, at a $75.00 fee.

    • Prior to (Last Day to Edit Invoice Without Fees)

    • There is a $75 Transfer Fee for customers who transfer their trip to another traveler. The new traveler cannot be a registered customer. It must be a new person, who is also a member of the (Program). SkiSync requires at least 5 business days to initiate transfer between the canceling and new customer. Once the transfer is initiated, SkiSync requires an additional 5 days to finalize the transfer by canceling and refunding the person being removed from the trip. 


  • Last day to transfer the Trip Package, Lift Tickets, and Ground Transfers only.

    • Between

    • The non-transferable items are


  • Trip transfers are prohibited

    • Transfers are prohibited starting  (Transfers of all purchased items are prohibited). After this date, you must cancel and will only receive a partial refund, depending on if you purchased insurance.



 

General Trip Information

 

Q: How can I contact the ski and snowboard club Co-Chairs?

  •   (Co-Chairs)

    • Only (Program)-specific questions!

  • SkiSync

    • Please see the customer service guide for customer service!


Q: When and where is the ski trip this year?

  • (Ski Area), (State)

  • Arrival Date: (Arrival Date)

  • Departure Date: (Departure Date)

 

Q: What’s (Ski Area)? Where’s (Ski Area)?

 

Q: Will I receive a confirmation with instructions for items purchased through SkiSync, such as lodging, lift tickets, airport shuttles, etc?

  • Yes, roughly 2 weeks prior to the trip departure you will receive a confirmation including all information for lodging, lift tickets, tickets, airport shuttles, etc.

 

Q: I have already registered through SkiSync, how can I make updates to my reservation?

  • Changes can be made to your invoice right through the SkiSync portal. If you do not see what you would like to change on the portal, SkiSync customer service is here to help at info@skisync.com! 

 

Q: Do I have to ski or snowboard to come on the trip?

  • Nope! SkiSync trips always make sure there are non-skiing options available to participants.

 

Q: What’s included in the price of the ski trip?

 

Q: What food is included in the price of the ski trip?

  • Food is not included in the price of the trip unless otherwise stated in your trip’s events or lodging.

 

Q: What alcohol is included in the price of the ski trip?

  • Alcohol is not included in the price of the trip unless otherwise stated in your trip’s events.

 

Q: Do I have to pay for everything at once?

  • There are 2 payment options at the time of checkout: (1) Full Payment and (2) Flex Pay.

 

Q: What is Flex Pay?

  • SkiSync has partnered with Flexpay so you can ride up the ski lifts all winter long with our college-friendly payment plans. Check if you are eligible to spread out your costs with lower monthly payments at your own pace, with as low as $0 down at the time of registration. Simply select the Flexpay option during your checkout process and choose the payment plan that is right for you. Plan options and lengths vary. Payment methods include linking a bank account or debit card only, credit cards are NOT an authorized form of payment for Flexpay payments. Pay later so you can get outside now! 

 

Q: Is the ski trip for me?

  • Yes! A ski trip should be an event for the entire (Program) community to enjoy.

 

Q: Do I need the trip insurance?

  • Trip insurance is not required, it is highly recommended. Winter storm systems are constant this time of year and serve as an excellent reminder of the benefits available with travel insurance. When planning travel during the winter, travel insurance benefits include trip cancellation, travel delay, medical emergency, and missed connection benefits. We offer a range of options to cover you in almost any situation.

 

Q: What is the deadline to obtain insurance?

  • If you have not paid in full for your trip you may contact insurance@skisync.com to add as a trip option.

 

Q: Is there a map of the area?

  • See the (Ski Area) trail map here.

  • A trip-specific map will be shared as we get closer to your trip date.

 

Q: Who do I contact with questions?

  • Please see our guide for customer service!

 

 

Registration

 

Q: How and when do I sign up for the ski trip?

  • Launch Date

  • Hyperlink

 

Q: How do I register a partner/friend?

  • All travelers must register for the trip individually and be a member of the group.

 

 

Ground Transportation

NOTICE: Ground Transportation FAQs:

(Ski Area) charter bus information, times, and routes will not be available until closer to the trip. These will be shared on your trip confirmation letter roughly 2 weeks before the trip start date. If you have a specific inquiry or concern regarding ground transportation, please contact transportation@skisync.com.

 

Q: I’m arriving or leaving on a date other than (Arrival Date) - (Departure Date). What are my ground transportation options?

  • Unfortunately, we cannot provide ground transportation on days other than the official start and end date. We will provide suggestions for transportation on your confirmation letter roughly two weeks before the trip start date.

 

Q: Will I be able to walk to all of the events?

  • Your trip confirmation will include information regarding all event transportation. If no event transportation is provided, the event is either walk/ski-able or you may take local transportation.

 

Q: How early do I need to be ready to catch the Group Shuttle back to the airport?

  • Please arrive at your shuttle location 30 minutes prior to the shuttle time designated on your trip confirmation.

  • Shuttles will be scheduled to arrive at the departing airport 2 hours before domestic flights and at least 3 hours before international flights.

 

Q: What if I miss the Group Shuttle?





Housing

NOTICE Housing FAQs:

(Ski Area) lodging amenities, front desk hours, local grocery options, rooming assignments, lodging shuttle information, and ski valet/storage if available will not be available until closer to the trip and will be shared on your trip confirmation letter roughly 2 weeks before the trip start date. If you have a specific inquiry or concern regarding housing, please contact info@skisync.com.



  • Q: When will I know my lodging arrangement? Who can I room with?

    • Rooming logistics and lodging assignments will be controlled by the (Program) - via a lottery/sign-up process that will occur after trip registration is complete.

 

Q: Does the lodging offer wireless internet?

  • Yes, all lodging will offer Wifi.

 

Q: Is there a front desk? If so, what are the hours?

 

  • If your lodging has a Front desk, concierge, or host- hours will be provided to you on the trip confirmation emails.



 

Trip Check-in FAQs

NOTICE Check-In FAQs:

(Ski Area), trip check-in time(s) and location(s) will not be available until closer to the trip and will be shared on your trip confirmation letter roughly 2 weeks before the trip start date. If you have a specific inquiry or concern regarding check-in, please contact info@skisync.com.



Q: Where is the check-in located and what time? How will members know when their room is ready?

  • Trip check-in times will be listed on your trip confirmation letter to be shared roughly 2 weeks before your trip start date. Travelers arriving early can ask the front desk of their lodging if their room will be ready earlier.

 

Q: Can one person provide a credit card for the whole room?

  • Yes, one member of your room may check in to lodging with a debit or credit card. This serves as an incidental deposit for your lodging.

 

Q: Is there a deposit amount held on the card? How Much?

  • If charged, a temporary hold will be placed on your card upon arrival and will only be charged if there is excessive cleaning or unclaimed damage to your room.

 

 

Lift Tickets, Lessons, & Rentals

NOTICE Lift Ticket, Lesson, Rental FAQs:

(Ski Area) lesson times and locations, as well as rental locations, will not be available until closer to the trip and will be shared on your trip confirmation letter roughly 2 weeks before the trip start date. If you have a specific inquiry or concern regarding lift tickets, rentals, or lessons, please contact info@skisync.com.

 

Q: Are there any deadlines to purchase discounted lift tickets, rental gear, or lessons?

  • The last day to edit your trip invoice and options is  (Last Day to Edit Invoice Without Fees).

  • Changes requested after (Last Day to Edit Invoice Without Fees) will incur a fee and are not guaranteed.

 

Q: What is the process for purchasing discounted lift tickets, rental gear, or lessons through SkiSync?

  • These will all be offered to you directly through the SkiSync portal. If you miss the deadline, please contact the resort directly.

 

Q: Should I buy an Ikon or Epic Pass or individual lift tickets?

  • If you are planning on skiing outside of this ski trip, we highly suggest purchasing a discounted college Ikon or Epic Pass through the Ikon or Epic Pass purchase portal! This is the lowest price you will find on the Ikon or Epic Pass. You can also purchase lift tickets within the trip portal if you do not expect to ski outside of this ski trip.

 

Q: What are the hours of the ski lifts?

  • See the (Ski Area) hours here.

 

Q: What are my equipment rental options?

  • SkiSync is offering a variety of Ski/Snowboard, Boot, and Helmet Rentals through your profile. Please log in to see the various options available for purchase!

 

Q: What if my equipment doesn't fit right?

  • You can exchange your equipment at the rental shop for better-fitting equipment.

 

Q: I missed the deadline and did not pre-purchase rental equipment. Can I still receive a discount?

  • Discounts are only available for pre-purchase. If not booked through the portal you will need to book rentals directly with a local shop online or purchase rentals as a walk-in.

 

Q: Can I still get the discount price if I don't sign up online?

  • Discounts are only available for pre-purchase through your Skisync profile. If not booked through the portal you will need to book rentals directly with a local shop online or purchase rentals as a walk-in.

 

Q: Where do I pick up my ski/snowboard rental equipment?

  • All rental information will be provided in your trip confirmation shared roughly two weeks prior to arrival.

 

Q: What essential ski/snowboard clothes do I need, and where can I buy them? Alternatively, is there anywhere I can rent ski/snowboard clothes?

  • Please see the following packing list for suggestions on what to bring on a SkiSync trip. If you will need to rent anything for your trip, Depending on what equipment you rented, you should bring the rest (e.g., goggles, ski pants, ski gloves). The (Program) will share information on any themed party attire closer to the date of the trip.

 

Q: If I’m not sure how many days I’ll want to ski / snowboard, can I shorten or extend my lift tickets / rentals while I’m there?

  • On site alterations to your reserved rentals are not allowed. Some ski areas allow for “gap days” in lift ticket/rental packages. If this is the case for your trip, you will be prompted to list the gap day during trip registration.

 

Q: If I do a group lesson, who else will be in my group?

  • Group lessons will be open to anyone skiing at (Ski Area). Group lessons will not just be (Program) students.

 

 

Social Events

NOTICE Social Event FAQs:

(Ski Area) social event times and locations will not be available until closer to the trip and will be shared on your trip confirmation letter roughly 2 weeks before the trip start date. If you have a specific inquiry or concern regarding events, please contact info@skisync.com.

 

Q: What’s the calendar of events?

  • The calendar of events will be provided on your Trip Confirmation letter roughly two weeks before trip arrival.

 

Q: Where do I pick up lift tickets and party credentials?

  • Lift ticket and party credentials will be given out during trip check-in. If you are unable to make the check-in times offered, please contact info@skisync.com.

 

Q: With all of the social activities, will there actually be time to ski?

  • You can ski as much or as little as you’d like - no activity is mandatory!

 

Q: Do I have to sign up for Day, Apres, or Night events, or do I just show up? Will I be able to attend the events without a membership?

  • You must register for the trip to attend SkiSync, (Program)-sponsored events.

 

Q: Do I need to bring my ID?

 

Q: International Students - Do I need to bring my ID / Passport?

 

Q: What if I'm not skiing? Can I still go to the party?

  • Yes! Just be sure you have registered for the trip and (Program) events!

  • Please be sure to check the event schedule shared on your trip confirmation to ensure there are no ski-to events. If so, you will not be able to walk to these.

 

Q: What if I purchased a party wristband from another club member?

  • All SkiSync, (Program)-sponsored event wristbands must be purchased or transferred through your SkiSync profile. Any Transfers made outside of the system will not be recognized and may incur fines on-site at the event.



Q: I want my partner to join the events, how do they become a member?

  • All partners must register for the Ski Trip to attend events.



 

Daytime / Non-Skiing Activities

 

Q: Are there activities for non-skiers during the day? How do I register for non-skier daytime activities?

  • If there are non-skiing activities offered on your trip, they will be provided on your Trip Confirmation letter roughly two weeks before trip arrival. If none are being offered, we will relay a selection of recommended activities in the area.

 

Q: Do the non-skier activities conflict with the Apres and Night parties?

  • We try our best to plan these events to not conflict with the larger parties, so most do not conflict.

 

Q: Is there a deadline to sign up for daytime activities, or to change/cancel my selections?

  • If there are non-skier activities offered, they will be announced by your trip leaders and available in your trip portal. Deadlines and cancellation policies will be included in non-skier activity sign-ups.

 

Q: Can someone who is not registered for the trip sign up for these events?

  • If not registered for the trip or missed the deadline to sign up for a SkiSync /(Program)-sponsored activity, which is also offered to the general public, you may be able to register to attend directly with the vendor. depending on capacity.

 

Q: I can no longer attend an activity signed up for, what can I do?

  • If you cannot attend an event, you must request to cancel your reservation for the event by the deadline listed on your profile under the “Last day to change/cancel trip options for a refund. 

 

 

Cancellation, Transfer, and Refund

 

Q: What is the deadline to obtain a refund for my trip?

  • If not canceled by the listed deadlines, you must have trip insurance or complete a transfer to obtain a refund for this trip. Lodging is nonrefundable. Please see the following deadlines regarding trip refund-Last day to cancel trip options for partial refund, Last day to transfer lodging with trip options, Last day to transfer trip lodging only, or Trip transfers are prohibited.

 

Q: If I register and can no longer attend the trip, can I transfer my trip to someone else?

  • Depending on your trip, you may transfer your trip to a new trip member if you are still within your trip deadlines, as designated in your terms and conditions of transfer. 

 

Q: What is the trip transfer process?

  • If you are within the deadline to transfer your trip as listed under the Last day to transfer lodging with trip options, Last day to transfer trip lodging only, Trip transfers are prohibited. Please follow the instructions here for details on trip transfers.

 

Q: If I can no longer come, how do I cancel my registration?

  • To cancel your trip registration, log in to your portal, select “View Invoice”, “Request to Cancel Trip, and “Request to Cancel the Trip”. Please include your name as well as your reasoning for cancellation.

 

Q: When is the initial deposit due?

  • The initial deposit is due at time of registration.

 

Q: When is the final payment due?

  • (Final Invoice Due)

 

Q: What happens if, after registration, I can no longer attend the trip?

  • You must cancel or transfer your trip before the listed deadline to obtain a refund unless you have purchased trip insurance. Lodging, Tax & Services, and Insurance are nonrefundable.

 

 

Trip Insurance

  • As we have procured a new insurance partner, this section will be updated soon!

 

 

 

Health and Safety

 

Q: What is altitude sickness?

 

  • Altitude sickness is physical distress caused by difficulty adjusting to lower oxygen pressure at high altitude. Most cases of altitude sickness are mild, but some may be life-threatening.

 

Q: What are the symptoms of altitude sickness?

 

  • Symptoms of altitude sickness include headache, nausea, shortness of breath / fast heart rate, loss of appetite, fatigue, and difficulty exercising / physically exerting oneself.

 

Q: What can I do to avoid altitude sickness while in (Ski Area) (State)?

 

  • The key is staying hydrated! Drink lots of water, and if needed, supplement with electrolytes (e.g., Gatorade, LiquidIV, Revitalyte). This also means thoughtful regulation of alcohol consumption. While there is some evidence that suggests alcohol itself will make you feel more intoxicated at higher elevations, it will further reduce your body‘s ability to absorb oxygen - meaning rougher hangovers and higher risk of altitude sickness.

 

  • Other tips for altitude sickness prevention include: climbing / walking uphill more slowly than you usually would, generally taking it easy during the first day or two of the trip, eating carbs (your body needs more calories at higher altitude), and getting adequate sleep.

 

Q: What should I do if I’m experiencing mild altitude sickness?

 

  • Hydrate, eat, rest, and lower your elevation to the extent possible (i.e., probably better to hang around the base than to ski). Over-the-counter medications may also help with specific symptoms like headache and nausea. 

 

Q: What should I do if I’m experiencing more severe altitude sickness?

 

  • Best to consult directly with your physician or a medical practitioner in (Ski Area), (State). Remember, the best thing to do in the case of altitude sickness is lower your elevation, so if your altitude sickness symptoms are severe, it may make sense to leave the trip :( 

 

Q: Is it bad if my cheeks or nose have white patches and are numb?

 

  • A: White patches on your skin are an early indication of frostbite, which can have permanent consequences. If these symptoms are minor, just head inside to warm up with some hot chocolate. If they are more serious, find Ski Patrol right away. It is cold out there. Keep an eye out for your friends and ask them to keep an eye out for you.

 

Q: What do I do in case of an emergency?

 

  • Call 911. In the event of an emergency please get help, contact relevant services, and then reach out your ski club leaders.