SkiSync Contact Us

Who to Contact

• What if I have specific questions about my lodging accommodations?

For any questions you may have that were not answered in your trip confirmation, please contact info@skisync.com or during your stay, the front desk of your lodging property which can provide direct assistance with questions about your unit.

• Who do I contact with questions about my trip invoice?

Please contact info@skisync.com with any questions regarding your trip. Be sure to include your trip name and trip dates so it can be directed to the appropriate account manager.

• Who do I contact with questions about Ikon passes?

Please contact ikonpass@skisync.com with questions relating to the Ikon Pass you have purchased with SkiSync.

• Who do I contact with questions about Epic passes?

Please contact epicpass@skisync.com with questions relating to the Ikon Pass you have purchased with SkiSync.

• What if I can’t reach my Group Trip Leader or Mountain Reservation Specialist?

Contact SkiSync’s main office at 855-SKI-SYNC or send us an email at info@skisync.com. Make sure you include your Trip Name, Dates of Travel and Resort Destination in email.

• Who do I contact with questions regarding insurance?

Please contact insurance@skisync.com with questions relating to the policy you have purchased with SkiSync.

• Who do I contact if my flight is delayed/cancelled because of weather?

If you’re scheduled for a seat on the charter bus from the airport please notify your group's trip leader and transportaion@skisync.com. If you reserved an airport transfer independently, contact the shuttle company holding your booking.

Website & Technical FAQ

Technical Issues

• What do I do if I’m having technical issues when registering for a trip

Please contact the SkiSync Tech Team at techsupport@skisync.com or simply reach out using our contact form. One of our tech-gurus will get back to you with an answer.

• What if I receive a message that my credit card/information is invalid?

The most common reasons for this error would be that the billing address on your profile does not match the card of use or that the card was a Discover Card, which our system does not accept. 

If it is neither of these issues, we recommend that you contact your bank first to confirm the purchase is not being blocked as fraudulent, prior to reaching out to our tech support team.

• What if I received an "Avalanche" page?

The Avalanche page is an error page most commonly associated with times of high traffic. Our tech team suggests closing the page and beginning the process again. If you were attempting to register and the Avalanche page occurred during the payment process, please first check your email for a confirmation letter from SkiSync. If you’ve received confirmation, then it’s probable that you’ve successfully completed registration. Please send techsupport@skisync.com an email to confirm before attempting registration again.

• Communications

(a) By registering with SkiSync, Client is subscribed to all communications including but not limited to: important trip information, trip announcements, on-site notifications, marketing and promotional material.

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(b) Unsubscribing Policy. The Client is free to unsubscribe from SkiSync emails and SMS, however, unsubscribing will result in the Client not receiving important Trip Information such as Check-in Instructions, Invoice Updates and Transportation Notices.