Selecting a Vacation
Can I bring 20+ of my closes friends with me?
Um, ya! This is what SkiSync specializes in. We are the group travel gurus and can help you customize a trip from the resort selection phase to booking talent for your private event. Submit your Group Trip Quote and a SkiSync representative will be in touch.
What if I have a small group with less than 20 people?
We’ve got you covered. To better handle your specific request please submit your Group Trip Quote so we can direct you to the right team to take your reservation.
I’m traveling with kids, can you help?
Whether this is your first or fiftieth family vacation with kids we understand the process of finding family friendly mountains, lodging, activities, etc. Submit your traveler information and one of our travel specialists will be in touch soon to walk you through the process.
What if I’m traveling alone?
Just because you’re an adventurous person and your buddies are being lame, that doesn’t mean you should be left out of the fun. There are several ways to travel by yourself and use the SkiSync services. Submit your traveler information and one of our travel specialists will contact you soon.
Pre-Departure
Packing & Rentals
What if I don’t own any ski gear?
Excellent question! We have the perfect answer – GetOutfitted. GetOutfitted is our trusted vendor for renting everything from a ski jacket and pants to goggles and gloves PLUS they ship it directly to you at the resort. No need to bring an extra suitcase for all your ski gear. On the last day of your ski trip vacation simply pack the items back up in the box and schedule shipment. See, we knew you’d like it.
Is it best to rent?
Renting is always an excellent idea, even if you own your own stuff. Airline baggage fees can get pricey so why not avoid those! Plus, you’ll have an extensive selection of the newest equipment available at a discount through the SkiSync approved vendors.
What if I’m a first time skier/boarder, how do I select the right equipment?
Rentals are broken down in to multiple levels (ie Beginner Sport, Intermediate, Advanced Demo or Level I, Level II, Level III). Typically beginner skier/boarders would want to start with the Level I, beginner, packages. You can always speak to the onsite shop staff when picking up your rentals to ensure you’ve selected the correct package. Any changes to your pre-paid package can be resolved onsite at the rental shop but we highly suggest booking in advance to receive the group discounts. Most group discounts are not available for “day of” or “walk up” rental selections.
If I want to try both skiing and snowboarding, can I purchase both types of rentals?
If you’re new to the slopes or an infrequent visitor to the mountains, our suggestion is to stick to one discipline (ski or board, not both) since your days on the mountain are limited. However, it is absolutely possible to rent both types of equipment using the same lift ticket. To avoid doubling your rental expenses, combine your days and return your rentals when they’re not being used.
Travel Insurance
Do I need travel insurance?
Winter storm systems are constant this time of year, and serve as an excellent reminder of the benefits available with travel insurance. When planning travel during potential winter storms, travel insurance benefits include trip cancellation, travel delay and missed connection benefits.
How do I obtain travel insurance for my upcoming trip?
The option to book/add group insurance to your invoice is available by logging in to your account at gw.skisync.com. If you’re not seeing what you need, additional insurance packages are available here.
Trip Profile & Invoices
If I’ve already booked my trip, how do I find my Invoice and Trip Itinerary?
Upon registering for the trip your invoice was emailed to you from noreply@skisync.com but we understand your Inbox is packed with important emails and you can’t seem to find your confirmation from SkiSync, don’t worry! To view your trip details, log in at gw.skisync.com and enter the Username and Password created during registration. There is a Forgot Username/Password available on that page if you need assistance.
Is it possible to make updates to my invoice after I’m registered?
It’s possible to make changes but you’ll need to log in to your profile or contact your trip leader to confirm the details surrounding your trip. To log in go to gw.skisync.com and enter the Username and Password created during registration. Navigate over to the Manage/Update Trip Details section. Date restrictions on select updates may apply. If the allowed timeframe to make updates online has past, contact your SkiSync Account Manager.
What if I need to change or cancel my flight?
Please contact transportation@skisync.com and we'll be happy to assist. Every airline is different and some have strict policies on changes and cancellations. We always do our best to accommodate but if it's a non-refundable ticket, fees will apply (since SkiSync is unable to waive these fees).
Passports & Visas
Do I need a passport?
Anyone traveling outside of the United States (including Canada and Mexico) will need a passport. Refer to the government passport website for information on how to apply or renew your passport. Make sure to give yourself ample time to complete the application and renewal process!
How will I know if a visa is required for the trip I’m taking?
SkiSync recommends you check with your local embassy as visa rules can change without warning. Embassy websites in your home country is the best place to look for information about requirements, visa costs and they will provide the required forms.
Trip Cancellations
Unfortunately I can no longer attend, what options do I have?
Log in at gw.skisync.com and enter the Username and Password created during registration. Navigate to the Invoice page and scroll to the bottom. Click on the link Request to Cancel trip and follow the onscreen promps. Once SkiSync receives the inquiry we will process your refund request and provide you with further instructions.
What’s the cancellation process when I’ve purchased trip insurance?
Log in at gw.skisync.com and enter the Username and Password created during registration. Navigate to the Invoice page and scroll to the bottom. Click on the link Request to Cancel trip and follow the onscreen promps. SkiSync will process the request and provide you with further instructions. YOU MUST SUBMIT A CANCELLATION WITH SKISYNC PRIOR TO FILING A CLAIM. After submitting your Cancellation Request, you may begin the claims process with the insurance company, MH Ross. To start a claim, navigate back to the Invoice page and click the blue link next to the Trip Insurance line item. Follow the provided instructions.
After Arrival
Checking In
Where do I go when I get to the resort?
This can be different for each group we travel. Detailed instructions with an address for check-in are emailed to you 2-3 weeks prior to arrival. If you've forgotten this information or still aren't quite sure, you can contact your group's trip leader for details.
What time can I check-in to my lodging accommodations?
Generally your room is available after 4:00pm. If you arrive earlier, you’ll be able to store your luggage at your property and head out to explore for a couple hours.
Where do I pick up my lift tickets, lesson vouchers, rentals, etc?
Each group is a bit different, so detailed check-in instructions are emailed to you 2-3 weeks prior to arrival. If you're still unsure after arrival, you can contact one of your group's trip leaders.
What is customary for tipping when I’m traveling in the mountains?
Your service providers will be so happy you asked! Here are a few people who would appreciate tips that you may not have thought about – shuttle drivers, baggage handlers, hotel concierge and lesson instructors. SkiSync employees do not accept tips...only coffee and high fives.
Who to Contact
What if I have specific questions about my lodging accommodations?
Contact the front desk of your lodging property during your stay. They can provide direct assistance with questions about your unit.
Who do I contact with questions about my trip invoice?
Please contact your group’s trip leaders or contact the SkiSync at info@skisync.com. Be sure to include your trip name and trip dates so it can be directed to the appropriate account manager.
What if I can’t reach my Group Trip Leader or Mountain Reservation Specialist?
Contact SkiSync’s main office at 855-SKI-SYNC or send us an email at info@skisync.com. Make sure you include your Trip Name, Dates of Travel and Resort Destination in email.
Who do I contact to file an insurance claim?
To start a claim with the insurance company, MH Ross, please log in to gw.skisync.com with the Username and Password created during registration. Navigate to the Invoice page and click the blue link next to the Trip Insurance line item. Follow the provided instructions.
Who do I contact if my flight is delayed/cancelled because of weather?
If you’re scheduled for a seat on the charter bus from the airport please notify your group's trip leader. If you reserved an airport transfer independently, contact the shuttle company holding your booking.
Website & Technical Issues
What do I do if I’m having technical issues when registering for a trip?
Please contact the SkiSync Tech Team at techsupport@skisync.com or simply fill out the form on this page. One our tech-gurus will get back to you with an answer.
What if I receive a message that my credit card/information is invalid?
Given that this is almost always related to your bank, we recommend that you contact your bank first.
What if I received an Avalanche page?
The Avalanche page is an error page most commonly associated with times of high traffic. Our tech team suggests closing out of the page and beginning the process again. If you were attempting to register and the Avalanche page occurred during the payment process, please first check your email for a confirmation letter from SkiSync. If you’ve received confirmation then it’s probable you’ve successfully completed registration. Send techsupport@skisync.com an email to confirm before attempting registration again.
Financial Inquiries
Is SkiSync financially secure?
Yes. SkiSync operates within a family of businesses that have been growing since 1997.
What happens to my money when I pay for my trip?
When SkiSync receives trip payments, the money is deposited into a Trust Account. It’s securely held in that Trust Account and used to pay expenses associated to your trip and remains there until the day you depart for your trip. Why is that? It's mandated by the State of California (where SkiSync is incorporated), so that in the unlikely event that SkiSync have financial problems, your money is safe and available to you for a full refund.
